FAQs

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XXX You can see our “How to” video (ADD LINK) on the How to Page.

Ordering on the same day: If you want to add items to an order just placed, it's really easy. All you need to do is select your forgotten items as usual but select 'free collection' as the postage option. Please also leave a comment in the box at checkout confirming your original order number. We will then ensure all items are posted together and you will not have been charged for postage twice. (Make sure you haven't received an 'order fulfilled email first as it may be too late).

​Placing an order within 24-48 hours: Check to see if you have received an email confirming your order has been fulfilled. If so, your order has already been posted. If not, please follow the above steps.

The best method of getting hold of us is via the Blanc Slate contact form on my contact page or XXX XXX XXXX. If you have messaged me on Facebook or Instagram and the matter is urgent, please do use our contact form as I do get inundated with social media messages and it is hard to search and filter out which are urgent matters related to orders, or which are feedback from a recent post.

​Please do not feel like you are pestering us! We absolutely love all of your messages on social media.

We are on the look-out for aspiring bloggers to help grow our community and provide a helpful resource on all aspects Eco Friendly product guides. If you would like to join our community of bloggers, please contact Roxy or Byron on hello@kai-london.co.uk. You will be rewarded with discount codes and where relevant, products for your own use to help create our guides.

If you would like to give feedback on one of our products, head to the product page to add a review. These really do help others make a decision on whether to buy the product so we thank you so much if you do leave a review.

If you want to get in touch relating to a general query, customer satisfaction, have an idea or just want to say 'Hi', you can do this on our Contact Page or Social Media Pages.

We use minimal packaging, whilst ensuring your products stay safe.

​We re-use cardboard boxes from suppliers. Packages are wrapped and secured with paper based tape (recyclable and compostable).

​All of the companies I work with have been selected because they have the same ethos as us. We work with them to ensure their packaging is minimal when they send it to us.

​It’s most important to us that you can find other uses for our packaging before sending it to be recycled.

We're here to help you, so as always, fire over any questions about products or if you are looking for tips and hints to make your life a little easier.

 

kai london